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Get Microsoft Silverlight
world class customer support services

Our customer support desk provides frontline support for all e2b software products. Support analysts have an average of 8 years experience with direct access to our engineering team to answer questions and resolve any issue that you may encounter. In most cases, our support team can resolve issues in a short period of time. Support analysts are involved in quality assurance testing and receive on-going product training to assure that they are current on new product features and technologies.

ClientCare plans for e2b software products provide you the reassurance and support that only a team of experts can bring, allowing you to focus on running your business, not your business software.

Customer supports is provided via phone and through our online Customer Support Portal where you can review open support cases, log new cases, download software updates, and access documentation and product training resources.

Hours of Operation
8 a.m. to 5 p.m. EST

Phone Support
440.352.4700 (Option 1)

Support Policies
Customer Support Overview (PDF)

Customer Support Portal
Portal Log-In

Product Maintenance & Support
e2b Product ClientCare Overview (PDF)

Customer Support Portal User Guide
Portal User Guide (PDF)